Refund policy

Return Policy

All sales are final. We do not accept returns or exchanges.

Damaged Items
If your item arrives damaged, contact us at artbykatian@gmail.com within 7 days of delivery with your order number and a photo of the damage. We'll ship a replacement at no charge (no return of the damaged item required). If you'd prefer, we're also happy to issue store credit equal to the value of the item instead.

Lost or Undelivered Items
If tracking shows your order as lost in transit, or it hasn't arrived within 14 days of the expected delivery date, contact us at artbykatian@gmail.com. We'll issue store credit for the value of your order.

We are not responsible for delays caused by the carrier once an item has shipped, or for items marked delivered by the carrier that the customer reports as not received.